Return, Refund & Cancellation Policy – JivaAyush 

At JivaAyush, we are committed to providing high-quality wellness products and a 
transparent customer experience.  

1. Scope & Applicability 

This policy applies to all purchases made through www.jivaayush.com & other retail 
touchpoints. By placing an order, you agree to the terms outlined below. 

2. Return Eligibility (10-Day Window) 

We offer a 10-day return window from the date of delivery, subject to the following 
conditions: 
To qualify for a return: 
• The product must be unused, unopened, and in saleable condition 
• All original packaging, seals, labels, and invoices must be intact 
• The return request must be initiated within 10 days of delivery 

Important: Due to the nature of wellness and ingestible products, we cannot accept returns of opened items for hygiene and safety reasons. 

3. Non-Returnable & Non-Refundable Items 

Returns and refunds will not be accepted under the following circumstances: 
• Products that have been opened, used, or tampered with 
• Requests made after 10 days from delivery 
• Products damaged due to improper use, storage, or handling by the customer 
• Items purchased under special promotions, clearance, or marked as non
returnable 

4. Return Process (How to Initiate) 

To request a return, please contact us through one of the following channels: 

📞Phone/WhatsApp: +91 9008 489 029 
✉ Email: info@jivaayush.com 

Please include: 
• Order ID and purchase details 
• Reason for return 
• Supporting images/videos (if applicable) 

Approval Process: 
• All return requests are subject to review and approval 
• JivaAyush reserves the right to accept or reject returns based on eligibility criteria

5. Refund Policy 

If your return is approved: 
• Refunds will be processed within 5–7 business days after product inspection 
• The refund will be issued to the original payment method used during purchase 

Deductions (if applicable): 
• Shipping, COD, or payment gateway charges may be non-refundable 
• Reverse logistics costs may be deducted where applicable 

6. Damaged, Defective, or Incorrect Products 

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. 

You must provide: 
• Clear images/videos of the product and packaging 
• Order details 

Upon verification: 
• We will offer a replacement or full refund, at no additional cost to you 

7. Cancellation Policy 

• Orders can be cancelled before dispatch only 
• Once shipped, orders cannot be cancelled and will fall under the return policy 

8. Shipping & Reverse Pickup 

• Return shipping may be: 
  o Arranged by JivaAyush, or 
  o Coordinated by the customer (as instructed) 
• Unless due to our error (wrong/damaged product), return shipping costs may be 
borne by the customer 

9. Compliance & Fair Usage 

• This policy is designed in accordance with consumer protection and e-commerce 
guidelines 
• Abuse of the return policy (including repeated or fraudulent claims) may result in 
denial of future returns or account restrictions 

10. Contact & Grievance Redressal 

For any queries, concerns, or escalations: 

+91 9008 489 029 
info@jivaayush.com 

We aim to respond within 4 business hours. 

11. Policy Updates 

JivaAyush reserves the right to modify or update this policy at any time. Changes will be effective upon posting on the website.