General

JivaAyush creates topical wellness products such as pain relief roll-ons and skin/body care balms made with Vijaya leaf extract, beeswax, virgin coconut oil, and select carrier oils. External use only.

Yes. Use as directed on intact skin. Patch test if sensitive. Avoid eyes and broken skin. For persistent pain, pregnancy/breastfeeding, or medical conditions, consult a clinician.

Roll-On: precise, clean application for small areas (neck, wrists, around kneecap) during work, travel, or post-workout. Balm: massage-friendly, moisture-locking care for larger areas (back, shoulders, calves, heels), especially helpful in winter or AC.

Topicals have minimal systemic exposure, however, please consult your treating physician.

Orders & Billing

We accept major debit/credit cards, UPI, netbanking, and popular Indian wallets. All payments are processed through secure, PCI-compliant gateways.

Orders are processed quickly. If a change is needed, contact support immediately with your order number. If the order hasn’t shipped, we’ll do our best to update or cancel it.

Shipping & Delivery

Standard delivery within India typically takes 3–7 business days depending on the pincode. Shipping fees (if any) and free-shipping thresholds are displayed at checkout. You’ll receive tracking details by email/SMS once dispatched.

We ship across most pincodes in India. Enter your pincode at checkout to confirm serviceability and estimated delivery time.

Returns & Support

For transit damage, leaks, or incorrect items, raise a ticket within 48 hours of delivery with photos and the order number. For hygiene and safety, opened/used products are generally not returnable unless there’s a verified quality issue. See our Returns & Refunds page for full terms.

Email: support@jivaayush.com Hours: Mon–Fri, 10 AM–6 PM IST Please include your order number and photos (if applicable) for faster resolution.